FAQ's
How quickly will my order ship?
We strive to process and ship all orders as quickly as possible! Our orders typically ship out within 2 business days of being placed. Once your order has shipped, you will receive a confirmation email with tracking information so you can stay updated on its progress. To see more information check out our Shipping Policy. Thank you for your patience and understanding!
What are soy candles made of?
Soy candles are made from soybean oil, which is a natural, renewable resource. The oil is processed and turned into soy wax, which is then used to make the candles.
Why should I choose soy candles over paraffin candles?
Soy candles burn cleaner, produce less soot, and emit fewer toxins compared to paraffin candles, which are made from petroleum. Soy candles are a healthier, more eco-friendly alternative that burns longer and is biodegradable. For more information, checkout our blog article: The Benefits of Soy Candles.
How long do soy candles burn?
Soy candles typically burn longer than paraffin candles because they burn at a lower temperature. Depending on the size of the candle, you can expect anywhere from 30 to 50 hours of burn time for a standard soy candle.
Are soy candles better for the environment?
Yes! Soy candles are made from a renewable resource (soybeans), and they are biodegradable. Additionally, they produce less soot and fewer toxins, making them a cleaner and healthier choice for the environment compared to paraffin candles.
How do I take care of my soy candle?
To ensure your soy candle burns evenly, trim the wick to about ¼ inch before each use. Always allow the candle to burn long enough for the wax to melt evenly across the surface to prevent tunneling. Also, never leave a burning candle unattended. Checkout our blog article: The Art of Candle Care: How to Make Your Candles Last Longer for more information.
Are soy candles safe to burn around pets and children?
Yes, soy candles are made from natural ingredients and are generally safer than synthetic alternatives like paraffin candles. However, always supervise pets and children around any candle to prevent accidents.
How do I prevent my soy candle from tunneling?
Tunneling occurs when the candle burns down the center, leaving wax on the sides. To avoid this, make sure to burn the candle for long enough during each use so that the entire top layer of wax melts. This helps ensure an even burn on future uses.
What should I do if my soy candle is not burning properly?
If your candle isn’t burning properly, first check the wick. If it’s too long, trim it down to ¼ inch. Also, make sure you’re burning the candle on a flat, heat-resistant surface. If the wick is still having issues, contact us for support or a replacement.
How should I store my soy candles?
To preserve the quality of your soy candles, store them in a cool, dry place away from direct sunlight. This will prevent the wax from discoloring and help the candle last longer.
What makes your soy candles different from other brands?
Our soy candles are made from natural soy wax, free from harmful chemicals or additives. We pride ourselves on offering eco-friendly and non-toxic options with a long-lasting burn time, all while using sustainable and ethically sourced ingredients. Our candles are phthalate free, vegan, not tested on animals, hand crafted and high quality. At Fellowship Candle Co we also pride ourselves on strong Christian values and giving back to the community.
Can I reuse the container after my candle has burned down?
Yes! Many of our candles come in beautifully designed containers that can be repurposed. After the wax has completely burned, clean the container with warm soapy water, and it can be used for storage, as a plant pot, or for other creative uses.
Are your candles scented with natural ingredients?
We use high-quality, safe fragrance oils or essential oils to scent our soy candles. We carefully select our ingredients to ensure a pleasant fragrance that is both non-toxic and eco-friendly.
What if my candle melts unevenly or the scent fades too quickly?
If your candle is not burning as expected or the scent is fading too quickly, it could be due to improper burning or environmental factors. Make sure to follow our care instructions, including trimming the wick regularly. If issues persist, please contact us for assistance.
What is your refund policy?
We strive to ensure you are happy with your purchase. Please reach out to us about any issues with your product. For more information checkout our refund policy.